Enhancing Customer ease

Since opening its doors in 2006, River Bank & Trust has focused on providing customers with a seamless and secure banking experience. From day one, the bank chose to install Self-Service Safe Deposit Boxes.

The Challenge

Traditional safe deposit boxes often require staff involvement, leading to:

• Longer teller line wait times

• Added workload for employees

• Limited privacy for customers accessing personal items

River Bank & Trust wanted a solution that would give customers more freedom and convenience while still maintaining the highest levels of security.

The Solution

By implementing STS Intelegard Self-Service Safe Deposit Boxes, the bank was able to:

• Provide convenient, 24/7-style access for customers

• Cut down on teller line congestion

• Enhance customer privacy and sense of security

• Reduce employee workload, since staff no longer need to assist with each visit

The Results

River Bank & Trust customers now enjoy a streamlined, private, and secure experience when accessing their safe deposit boxes. At the same time, employees are free to focus on higher-value tasks, creating a win-win for both customers and the bank.

“It’s convenient for the customers, helps with security and privacy, and eases the employees’ workload. It gives customers more freedom and access while maintaining security.” – River Bank & Trust